FAQs

HOW DO I PLACE MY ORDER?
Select your preferred charm style on the product page, then click the “Add To Cart” button and follow the simple steps to complete your purchase. Once your order is confirmed, we’ll prepare it and notify you when it’s on its way!

HOW LONG WILL IT TAKE TO SHIP MY ORDER?
We typically ship orders within 5 to 10 business days. International orders may require an additional 1 to 2 weeks for transit.

MY TRACKING NUMBER ISN’T WORKING.
Tracking numbers may take 1-2 days to appear in the carrier’s system. If it remains inactive beyond this period, please contact the shipping carrier or reach out to us for further assistance.

I NEED HELP WITH A LATE ORDER.
If your order hasn’t arrived after 10 business days (domestic) or 20 business days (international), please contact us for support. We’ll ensure to address your concerns promptly.

PAYMENT
What type of payments do you accept?
We accept Visa, Mastercard, and PayPal.

When will my card be charged?
Your card will be charged immediately after your order is successfully placed.

HOW SECURE IS MY PERSONAL INFORMATION?
We maintain the highest industry standards to protect your personal information. Your credit card information is encrypted using SSL technology during transmission and is used solely for completing your transaction. It is not stored thereafter.