Shipping Policy

Processing Time & Shipping Costs
Shipping costs vary by destination and are calculated at checkout. Add items to your cart, proceed to checkout, and enter your mailing address to see the shipping cost, which updates automatically.

Shipping & Handling
Orders are processed Monday to Friday, excluding holidays such as New Year’s Day, Presidents’ Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas.

  • Processing Time: 3-5 business days (regular seasons), longer during holidays.

Shipping Rates

  • Standard Shipping: $5.99 flat rate
  • Estimated Delivery: 7-15 business days (regular seasons), longer during holidays

Estimated Shipping Times by Location

  • United States: 7-15 business days
  • Canada, Europe: 10-30 business days
  • Australia, New Zealand: 10-30 business days
  • Mexico, Central America, South America: 15-30 business days
  • Asia: 10-30 business days
  • Rest of the world: 10-30 business days

Late Deliveries
Delays can occur due to unforeseen events. Kuokse Store is not responsible for delays caused by:

  • Incorrect address
  • Missing address details
  • Severe weather
  • International customs procedures

Order Tracking
You’ll receive a confirmation email with a tracking link. Allow 2-4 days for tracking updates. If there is no tracking information, the carrier may not have processed your package yet.

Multiple Items in an Order
Items may ship separately to ensure faster delivery. Don’t worry if not all items arrive together; they are on their way.

Order Confirmation Issues
If you haven’t received order confirmation emails, you might have entered an incorrect email address. Contact us to correct it.

Contact Us
For inquiries, email us at [email protected]. We aim to respond within 1 business day.

Multiple Addresses
We do not ship to multiple addresses for a single order. To deliver items to different addresses, please place separate orders.

PO Boxes and APO/FPO Addresses
We deliver to PO Boxes and Military APO/FPO addresses. Shipments to APO addresses may take up to 45 additional days and tracking may not be available once in the military mail system.